Return and Exchange
Returns & Exchanges
- What is qualified for a return & exchange?
- Item that does not fit well (size exchange)
- A faulty item (missing button, faulty stitching, holes, stains, discolorations)
- Wrong item received
All items must be in original packaging, with swing and clothing tags intact, unworn and unwashed (no perfume/dedorant/detergent smell).
Refund and exchange is eligible within the mentioned timeframe of receiving the item.
In cases where the item you ordered is out of stock, store credits or debit/credit card refund will be issued accordingly.
For printed merchandises, print placements will defer from piece to piece due to fabric placements. In such cases, this is not considered as a defective item.
Measurements are taken with garment laid flat. Kindly note that all measurements are subjected to a 0.5"-1" difference, in which this is not considered as a defect.
- I have received a defective/incorrect item, what do I do?
Oh no, Sodelle takes pride in checking every order carefully before dispatching it. We're sorry, please email us at firstname.lastname@example.org within 3 days of receiving the item with clear attached images of the defective/incorrect item.
Customer shall bear the responsibility of ensuring that the item is packed and secured properly before mailing it. We recommend you to mail it out via trackable shipping methods, Sodelle will reimburse the postage costs!
We will process an exchange immediately upon receiving the defective/incorrect item. In cases where the item you ordered is out of stock, store credits/cash refund will be issued accordingly. Do note that the exchange/refund will only take place when we receive the defective/incorrect item.
- The item does not fit me, can I exchange with another size?
Definitely! Please email us at email@example.com and we will assist you.
Free-size items are not eligible for size exchange.
Subjected to size availability, customers will bear the postage costs in sending the item back to us. We will process and dispatch the exchange once we receive the item in original packaging, tag intact, unworn and unwashed.
Size exchange are not eligible for customers who use promo/discount codes at the checkout.
Last updated: 9 October 2019
The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.